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How can I recover my email address and password?

If you receive an error message that your login or password is incorrect, this means the email address or password you entered was not recognised.

To recover your password, click “Login” then “Forgot your password?”. Enter the email address linked to your account, then click “OK”. An email will be sent to you to reset your password.

If you no longer remember the email address linked to your account, you can recover it from the mobile version of the website. From the home page, click “Login” at the upper right-hand corner, then click “Forgot your password?”. Select “Forgot email address”, enter the requested information then press “Send”. When your profile appears, press “This is my account” to recover your email address.

If you do not see an email in your inbox, check your spam folder. If you do not see the email is in this folder either, try entering a different email address you might have used when signing up.

When logging in, remember that you may have used capital letters or special characters when creating your password.

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