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The login information recovery link doesn't work, what can I do?

If you have already been through the steps to recover your account on the login page, and you are still unable to reset your password or locate your account, it may be that you have entered an invalid email address.

In this case, please return to the main homepage and create a new profile with the correct email address.

If the address you are using is already taken but you aren’t receiving the password reset email, check your spam filter settings.

Finally, check your personal mailbox in case you have received a message indicating that your profile is closed.

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